Terms of service
Effective Date: May 2026
Welcome to Oasisleep. These Terms of Service (“Terms”) govern your use of the Oasisleep website and services operated by Oasisleep (“Oasisleep”, “we”, “our”, or “us”).
By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
If you have any questions regarding these Terms, you may contact us at support@oasisleep.com.
1. Company Information
Oasisleep is an ecommerce business based in Melbourne, Victoria, Australia.
Website: Oasisleep
Email: support@oasisleep.com
2. Orders
2.1 Order Acceptance
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving suspected fraud, pricing errors, product availability issues, or violations of these Terms.
2.2 Order Accuracy
You are responsible for ensuring that all billing, shipping, and contact information provided during checkout is accurate and complete. Oasisleep is not responsible for delays or failed deliveries resulting from incorrect information submitted by the customer.
2.3 Order Processing & Delivery
We aim to process and dispatch orders promptly. Estimated shipping and delivery timeframes provided on our website are estimates only and may vary depending on carrier operations, destination, customs processing, or other external factors beyond our reasonable control.
3. Pricing & Payments
3.1 Pricing
All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.
The final price charged will be the price displayed at the time your order is confirmed.
3.2 Payment Security
All payments are processed securely through trusted third-party payment providers. Oasisleep does not store or have direct access to your full payment card information.
4. Returns, Refunds & Cancellations
4.1 Order Cancellations
Orders may only be cancelled prior to dispatch. Once an order has been processed or shipped, cancellation requests may no longer be possible.
To request a cancellation, please contact support@oasisleep.com as soon as possible.
4.2 Returns & Refunds
Our returns and refund process is governed by our Refund Policy, available at:
Products returned without prior approval may not be accepted.
Returned items must be unused, in their original condition, and in original packaging unless otherwise required under applicable Australian Consumer Law.
5. Product Information
We make reasonable efforts to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate. However, we do not guarantee that all content is error-free, complete, or current at all times.
Minor variations in colour, appearance, packaging, or product presentation may occur.
6. Intellectual Property
All content on the Oasisleep website, including but not limited to logos, branding, product imagery, graphics, text, website design, and digital assets, is owned by or licensed to Oasisleep and is protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit any content from our website without prior written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Oasisleep shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, products, or services.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies available under the Australian Consumer Law that cannot legally be excluded.
8. Website Availability
We may update, modify, suspend, or discontinue any part of the website or services at any time without prior notice.
We do not guarantee uninterrupted or error-free access to the website.
9. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will become effective immediately upon publication on this page.
Your continued use of the website following any updates constitutes acceptance of the revised Terms.
11. Contact Us
If you have any questions regarding these Terms, please contact:
Oasisleep
Melbourne, Victoria, Australia
support@oasisleep.com