Privacy policy
Last Updated: May 9, 2026
Oasisleep (“Oasisleep”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from Oasisleep or otherwise interact with our services.
Our store is powered by Shopify, which provides the ecommerce platform used to operate our website and process transactions.
By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following types of personal information:
Contact Information
- name
- billing and shipping address
- email address
- phone number
Order & Payment Information
- payment method details
- billing information
- purchase history
- transaction details
Please note that payment information is processed securely through third-party payment providers. Oasisleep does not store your full payment card details.
Account & Communication Information
- account login details
- customer support enquiries
- preferences and settings
- communication history
Device & Usage Information
- IP address
- browser and device information
- website activity and interactions
- cookies and analytics data
2. How We Collect Information
We may collect information:
- directly from you when you place an order, contact us, or create an account
- automatically through cookies, analytics tools, and similar technologies
- from service providers and partners who help operate our business and website
3. How We Use Your Information
We use your information to:
- process and fulfill orders
- provide customer support
- manage your account
- improve website functionality and user experience
- communicate with you regarding orders or enquiries
- prevent fraud and maintain website security
- send marketing communications where permitted by law
- comply with legal obligations
4. Sharing Your Information
We may share personal information with trusted third parties that help us operate our business, including:
- Shopify
- payment providers
- shipping and fulfillment partners
- analytics providers
- customer support tools
- marketing and advertising platforms
These third parties only receive information necessary to perform their services.
We may also disclose information where required by law or to protect our rights, customers, or business operations.
5. Shopify
Our store is hosted by Shopify. As part of providing ecommerce services, Shopify may process certain customer information on our behalf.
To learn more about how Shopify handles personal information, please review the:
6. Cookies & Analytics
We use cookies and similar technologies to:
- improve website performance
- remember your preferences
- analyze traffic and usage patterns
- support marketing and advertising efforts
You may control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
7. Marketing Communications
If you subscribe to our marketing communications, we may send you promotional emails regarding products, offers, or updates.
You may unsubscribe at any time using the unsubscribe link included in our emails.
8. Data Retention & Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:
- request access to your information
- request corrections to inaccurate information
- request deletion of your information
- opt out of marketing communications
- request a copy of certain personal information
To exercise any privacy-related rights, please contact us at support@oasisleep.com.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Our services are not directed toward children under the age of 16, and we do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be processed or stored outside your country of residence, including through Shopify and third-party service providers.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Oasisleep
Melbourne, Victoria, Australia
support@oasisleep.com
Website: Oasisleep